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Najlaa Ayubi is an experienced professional with a Bachelor's degree in Psychology from Middlesex University, where roles included Student Ambassador, Psychology Research Assistant, and Student Voice Leader. Currently serving as a Customer Success Manager at eFinancialCareers since November 2021, Najlaa previously held the position of Customer Success Specialist. Prior to this, Najlaa developed skills in customer service and retail through positions at Marks and Spencer and New Look, and gained valuable experience in research and academic support during academic tenure. Highlights include effective communication with students, feedback documentation, and administrative responsibilities in support of university events and initiatives.