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Jonathan Rivera has worked in various roles across multiple companies, including Edwards Performance Solutions as a SharePoint Developer/Administrator, Miles & Stockbridge P.C. as a SharePoint Solutions Architect, Quality Business Solutions as a Jr. IT Engineer, T. Rowe Price as a Desktop Support Engineer, Laureate Online Education as a Technical Support Analyst, University of Maryland Baltimore County as a Commons Information Center staff, and Quarry Bridge, LLC as an IT Specialist. Their responsibilities have included developing and maintaining business solutions, performing remote and on-site B2B PC, server, and networking configuration and support, providing desktop and laptop support in a high-security Windows Server environment, managing and supporting mobile devices, maintaining publicly available Windows XP workstations and rental laptops, and procurement and configuration of company PCs and other hardware. Additionally, they have experience in all stages of the software development life cycle and provided technical solutions for various corporate and financial applications.

Jonathan Rivera attended the University of Maryland Baltimore County from 2006 to 2010, where they received a Bachelor of Science degree in Information Systems. Additionally, in 2016, they obtained a PSM1 Scrum Master Certification from Scrum.org.