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As Chief Transformation Officer, informed by Edward Jones’ purpose and strategies, Kristin Johnson leads significant transition across the firm’s business, operating, and delivery model. She serves on the Enterprise Leadership Team, which is responsible for providing advice and counsel to the managing partner in helping the firm to grow its impact and create value for clients, colleagues and communities today and in the future.

Kristin joined Edward Jones in 1995 as a member of the Internal Audit department and two years later was named the department’s internal audit manager. In 2000, she relocated to the Operations division, where she held leadership roles in several account and trade processing departments.

Kristin was named a principal in 2006 and worked in the firm’s Retirement Services and Client Reporting areas over the next six years. In March 2012, she relocated to the firm’s Service division to lead the Service Optimization business unit until assuming responsibility for BOA Talent Acquisition and Performance in 2013. During her tenure with the BOA area, the role of BOAs evolved to provide even more pro-active contributions to the client experience and became a more integral member of the branch team. Kristin was named the interim co-leader of Human Resources in April 2019 and later served as the firm's chief human resources officer until September 2022.

A native of Belleville, Ill., Kristin graduated from the University of Illinois with a bachelor’s degree in accountancy. She earned a master’s in information management from Webster University and completed Washington University’s executive MBA program.

Kristin is active in several organizations and serves on the boards of the Center of Creative Arts (COCA), Webster University, the St. Louis Fashion Fund and Mercy Hospital St. Louis.