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Zaid Al Qaryouti worked as the Head of Support and Training at Edunation LTD from January 2015 onwards. In this role, they were responsible for customer success and retention, providing support and training to customers to help them achieve their goals. Zaid also advised customers on buying decisions and onboarded new users. Zaid had an in-depth understanding of the customer's needs and communicated common customer behaviors to the sales, marketing, and product teams.

Prior to that, Zaid worked as a Network Administrator at Amman Gets from January 2012 to December 2014. In this role, they were involved in computer and network solutions, including the installation, management, control, and maintenance of networks.

Zaid Al Qaryouti completed their Bachelor of Engineering (B.Eng.) degree in Computer Systems Networking and Telecommunications from the University of Science and Technology in Yemen from 2007 to 2011. Zaid also obtained additional certifications including CCNA and CCNAS from the PSUT Alumni Club, and MCSE from New Horizons Computer Learning Centers. The specific months and years when they obtained these certifications are not provided.