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Jay Shah currently serves as a Senior Customer Service Manager at Edulab since May 2023. Prior to this role, Jay held the position of Customer Service Manager at PatilKaki from December 2022 to October 2023, overseeing a team and developing customer service policies. Previously, Jay focused on customer interaction and issue resolution as a Senior Customer Success professional at SleepyCat from August 2021 to December 2022. Early career experience includes serving as a Team Coach at People Interactive from August 2017 to October 2020, where Jay developed training programs for customer service representatives. Jay holds a Bachelor of Commerce degree in Accounting from Mithibai College of Arts Chauhan Institute of Science and A.J. College of Commerce and Economics, earned between March 2008 and June 2009.