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Frieda Taylor is an experienced implementation specialist at ESM-sls since June 2009, focusing on delivering top-notch business solutions to the higher education sector. Prior to this role, Frieda served as a customer support liaison at SuperValu from January 2003 to March 2009, where responsibilities included managing escalated customer issues and developing tailored programs for unique customer needs. Frieda's extensive background in the United States Army from November 1979 to May 2002 included various roles such as aviation safety officer and battalion adjutant. Education credentials include a Master of Science in Occupational Safety and Health from Columbia Southern University, a Bachelor of Science in Professional Aeronautics from Embry-Riddle Aeronautical University, and an Associate degree in General Management from El Paso Community College.