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Amanda Burke has extensive experience in customer experience management and sales operations, currently serving as the Manager of Customer Experience at Edmund Optics since February 2020. Amanda's roles have included managing cross-functional improvement initiatives and overseeing post-order fulfillment to support customer success. Previous positions include Sales Operations Manager and Sales Operations Engineer, where Amanda focused on process improvement and customer relations within the manufacturing sector. Prior experience also encompasses business development roles at Freyr Solutions, where Amanda investigated growth opportunities and ensured customer satisfaction. Amanda's early career features a Sales Engineer position at Evaporated Coatings, where Amanda gained B2B sales experience and contributed to ISO certification processes. An educational foundation in Biomedical/Medical Engineering was established at Rowan University, complemented by participation as a Division III student-athlete in swimming and diving.