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Ann M. Baker has extensive work experience in various roles related to business systems, sales operations, customer operations, and client service operations. Ann M. has worked in multiple companies, including Edmentum, Field Nation, Blackbaud, and MicroEdge. Throughout their career, Ann has demonstrated expertise in Salesforce administration, process improvements, 3rd party app implementations, sales enablement, and managing customer experiences. Ann M. has also built and led teams, increased revenue, and streamlined operations.

Ann M. Baker holds a Bachelor of Arts (BA) degree in Communication Arts from the University of New Hampshire-Manchester. Ann M. also earned a Bachelor of Arts (BA) degree in Psychology from Southern New Hampshire University from 2014 to 2016. In 2007, they obtained a Master of Arts in Business Communication Leadership and Influence (MABC) from Jones International University. Ann has additional certifications, including being Dare to Lead Trained and holding a Salesforce Certified Administrator (SCA) certification obtained in 2020.