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Robert Toon is an experienced professional in customer success and innovation management, currently serving as a Customer Success Manager and Innovation and Portfolio Management Consultant at edison365 since May 2021. Prior to this, Robert founded THIS IS CHANGE and worked as a Design Manager at ISG and as BIM Coordinator and Design Manager at Kier Group. With a background that includes roles as both Assistant Design Manager and Innovation Manager during a secondment at Kier Construction Ltd., Robert has extensive expertise in implementing digital construction workflows and driving innovation. Robert holds a Bachelor of Science degree in Architectural Engineering and Design Management from Loughborough University, obtained in 2014.