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Thomas Polack is an experienced business analyst specializing in Salesforce and Appian at Eviden since November 2021. Previously, Thomas held the role of Salesforce Administrator and Commercial Performance Analyst at Galileo Global Education Entreprises, where responsibilities included client needs assessment, solution design, performance tracking, and digital project coordination. Thomas has a solid background in revenue management from Meliá Hotels International and has experience as a receptionist at Le Méridien Etoile, focusing on upselling and customer relationship management. Early career experience includes a web marketing assistant role at Vietravel and a commercial assistant at HOLT PARIS WELCOME SERVICE. Academic credentials include an MBA in E-business and Digital Strategy, complemented by certifications in hotel management and international economics from prestigious institutions.