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Vincent Ponnaz is a Senior Support Engineer at EDIFICOM, utilizing their expertise in providing first and second-level support to multiple clients on Windows and MacOS systems. With a strong background in IT support, Vincent has also worked in various roles such as Soldat Pionnier en Informatique at Armée Suisse, Junior IT Support Specialist at Pix4D, and Informaticien Helpdesk at Cinémathèque suisse. Their experience includes IT infrastructure management, network configuration, and resolving technical issues for a variety of organizations. Vincent has also completed their education in Platform Development Specialist and holds certifications in English language proficiency and Informatique d'entreprise.