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Christelle Pandin currently serves as Responsable expérience client at EDF ENR, leading customer experience transformation projects, optimizing client relations, and developing a comprehensive customer culture strategy. Concurrently, Christelle is a Chargée de TD at Université Lumière Lyon 2, facilitating the transition of students into the professional realm through courses in web marketing and digital communication. Previously, Christelle held the position of Responsable marketing digital at Groupe Atlantic, where digital marketing strategies and communication across various channels were managed. Christelle's earlier experience includes roles in strategic marketing management at Enov and CoSpirit MediaTrack, and project management at BNP Paribas. Christelle holds a Master 2 in strategy and marketing from Université Lumière Lyon 2 and an executive master's in digital project management from VISIPLUS academy.