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Francesca Ditroia is a professional with extensive experience in customer operations and support roles. Currently, Francesca works at Edenred Italia in Customer Operations since September 2022. Previously, Francesca served as Customer Care Support at NEXTERIA s.r.l. from September 2020 to August 2022, providing assistance via video call and chat for bank account openings and document verification. Francesca also worked as a Tutor at Lezioni Online from November 2018 to September 2020, preparing tailored lessons to enhance student engagement and learning. Earlier experience includes a position as an AuPair with AuPairWorld, caring for young children, and a role as a Back-office and Front-office Assistant at the Prefecture, supporting foreign citizens with Italian citizenship applications. Academically, Francesca holds a Master's degree in Integration and Intercultural Communication for Institutions and Businesses from Università degli Studi di Milano and a Bachelor's degree in Intercultural Mediation from Università degli Studi di Bari.