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Julia Fütterer possesses extensive experience in customer services and management across various roles in leading companies. Currently serving as Teamlead Customer Services at Edenred Deutschland GmbH since June 2017, Julia previously held the position of Supervisor Customer Experience at eBay, where responsibilities included managing a team focused on customer protection, quality assurance, and employee development. Prior roles include Head of Customer Success & Administration at erento GmbH, where Julia led a department and was responsible for process optimization and personnel management, as well as earlier positions in telemarketing and internet marketing consultancy. Julia holds a degree in Tourism and Event Management from EBC Hochschule Berlin, complementing a robust career in customer-focused roles.