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Dorathy Osuman is a skilled professional with extensive experience in customer success, product management, and operations. Currently serving as a Customer Success Associate at edenlife since February 2023, Dorathy focuses on ensuring customer satisfaction, retention, and revenue generation. As an Associate Product Manager at Kimsteph Gold, Dorathy collects and analyzes product data and synthesizes customer insights to align product requirements with business objectives. Previous roles include Peoples Operations and Product Manager at Pinchpayer and Call Center Supervisor at the Nigerian Communications Commission Emergency Call Center, where Dorathy supervised and trained call center agents while handling administrative tasks. Early career experience includes positions at Old Mutual Nigeria as a Team Lead Call Center Agent and at Solsan Technologies Ventures as a Team Lead Call Agent. Dorathy holds a Post Graduate Diploma in HIV Education and Management from the National Open University of Nigeria and a Bachelor of Science in Biology from Benue State University.