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Khurnia Januari is an experienced professional in customer service management, currently serving as a Solution & Support Manager at Eden Farm since March 2021. In this role, Khurnia maintains customer satisfaction through effective problem-solving and staff management, overseeing teams including CS Agents, Validation Team, and Sales Support Teams, while regularly assessing performance. Previously, Khurnia held positions such as Customer Service Manager at Loket.com and Customer Service Supervisor at Berrybenka.com, where responsibilities included resolving customer complaints and conducting performance appraisals. Early career experience includes roles at Telesindo Shop and Nokia Care, focusing on complaint resolution and customer communication. Khurnia holds a Bachelor's degree in Management Accounting from STIE PERBANAS Surabaya.