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Shannon Lewis currently serves as a Service Asset and Configuration Management Senior Engineer at Edelman Financial Engines, providing leadership over the SACM lifecycle and ensuring effective asset management processes. With extensive experience in finance and technology, Shannon has held positions such as CFO/CTO at EAC - Electrical Agencies Company and ITSM Program Manager at Electric, and has contributed to configuration management and ITSM process improvement in various organizations. Notable roles include Service Asset and Configuration Senior Manager at Cognizant and ITSM Solution Architect at CompuCom, where Shannon utilized ITIL principles and automated service solutions. Educational qualifications include ServiceNow Developer Training, ITIL Foundations V3, and various training related to asset management and technology.