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Darla Lopez is a Customer Care Project Manager at EDCi, specializing in project management for assessment consulting and implementation services with a focus on Call Center technology and Genesys products. Previous experience includes roles as a Process Design Consultant at Eventus Solutions Group, where Darla redesigned business processes for a Government Agency, and as a Manager in Marketing Knowledge at National Veterinary Associates, where Darla developed performance dashboards. Darla's tenure at National Veterinary Associates also involved overseeing technology service delivery for over 18,000 customers and transitioning a call center to full scale operation. Additional experience spans management positions at Taco Bell, Hyundai Motor America, and R L Polk, with a strong emphasis on operational efficiency, customer satisfaction, and technology implementation throughout a career in various analytical and managerial roles.