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Vaishakh Nair is a seasoned professional with extensive experience in service delivery and client engagement. Currently serving as a Service Delivery Manager at EdCast since September 2017, Vaishakh ensures service delivery aligns with agreed service levels while maintaining a catalog of available services. Previously, as an Assistant Manager of Client Engagement at EdCast, responsibilities included managing client accounts and leveraging deep product knowledge to address specific business needs. Prior experience includes a role as a Client Relationship Specialist at First Data Corporation, focusing on fraud detection related to credit card usage, and as a Business Development Consultant at Rediff.com, where new business opportunities were created through proactive lead qualification and collaboration with internal and external partners.