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Nesmal Yousef is an experienced Telecommunications Engineer with a career spanning multiple roles in various companies. Currently employed at edara since June 2014, Nesmal has held positions including Technical Project Engineer and Incident Manager, overseeing service requests, troubleshooting network issues, and managing the Service Operation Center to ensure continuous customer support. Previous experience includes a role as Operations Shift Manager at Huawei Technologies, where Nesmal also ensured 24/7 service availability and implemented quality procedures. Earlier career roles included Senior Technician at du, where Nesmal managed a large-scale network, and Network Engineer at B-Universe, addressing escalated technical issues. Nesmal's educational background includes a Master of Business Administration in Project Management from Jaipur National University and a Bachelor of Computer Application from Vivekananda Degree College in Bangalore, India.