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Marleen van Wijk is a seasoned customer experience consultant with extensive experience across various organizations. Currently engaged as a Customer Experience Consultant at Gemeente Den Haag and a Global Customer Experience Consultant & Trainer for The Adecco Group, Marleen also serves as a Partner Consultant for Ithra United business services in Saudi Arabia. Marleen founded eCXperience in 2018 and has held multiple Global Customer Experience Consultant roles at organizations such as Van Lanschot Kempen and TUI. Prior experience includes significant positions at PostNL and Ipsos Nederland, where Marleen excelled in leadership roles focusing on customer loyalty and market insights. Marleen holds a CCXP certification and possesses a comprehensive educational background in Information Management and Commercial Management.