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Silva M. has a wealth of experience in the field of customer success, marketing, and sales. In 2022, Silva began working as the Manager of Customer Success at Ecrebo. Prior to this, Silva was the Head of Strategy & Innovation at We Mean Growth as an independent consultant/interim. Silva also worked as a Manager of Business Development at SprigHub in 2022 and held the roles of Advisor, Head of Marketing & Sales, and Head of Customer Success at LearnerShape in 2020. In 2020, Silva worked as a Digital Transformation Consultant (Marketing Growth, Data, Technology, Analytics) and Change Management Lead (Process and Organization design) at Method Partners. Silva also worked as a Corporate Mentor at Sumitomo Corporation in 2020 and an International Account Manager at eporta, which was aquired by Shopify in 2018. Silva's experience also includes working as a Premium Client Manager at CMC Markets in 2016 and a Project Support at Pell Frischmann in 2014. Silva began their work experience in 2010 as a Student Ambassador at City University London.

Silva M. holds a Specialisation in Strategy, Innovation & Sustainability from Harvard Business School, a Bsc (Hons) in Banking & International Finance from Bayes Business School, and a Summer Programme in Economics from The London School of Economics and Political Science (LSE). Additionally, Silva M. has obtained a Certified Project Manager (CPM) from Datorama, a Salesforce Company in October 2020, Fundamentals of Quantitative Modeling from the University of Pennsylvania in October 2019, and Derivatives - Tier 1 Compliance Solution (ASIC Regulatory Guidelines 146) from Kaplan Professional in August 2017.