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Reagan Kooper has work experience as a Technical Support Specialist at ecobee since June 2022. Previously, Reagan worked as a Computer Aided Design Drafter at Wireless Seismic, Inc. from October 2017 to January 2019 and from May 2017 to August 2017. Reagan also served as a Senior Math/Science Facilitator at Set Them Up For Success from September 2015 to May 2018.

Reagan Kooper's education history includes a Junior IT Analyst program at NPower Canada in 2022. Prior to that, they earned an Associate of Arts and Sciences (AAS) degree in Drafting and Design Technology/Technician, General from Wharton County Junior College between 2015 and 2018.

In addition to their formal education, Reagan has obtained several certifications. In May 2022, they completed the "Programming for Everybody (Getting Started with Python)" course from Coursera and "Python for Non-Programmers" course from LinkedIn. In April 2022, they obtained the "Become a Sales Representative" certification from LinkedIn and the "Google IT Support Specialization" certification from Coursera. Furthermore, Reagan has obtained various certifications in customer service, including "Build Your Skills in Customer Service," "Creating Positive Conversations with Challenging Customers," "Customer Service Foundations," "Customer Service: Call Control Strategies," "Customer Service: Handling Abusive Customers," "Customer Service: Problem Solving and Troubleshooting," "De-Escalating Conversations for Customer Service," and "Serving Customers Using Social Media," all from LinkedIn. Additionally, they have certifications in technical support and computer networking, including "Operating Systems and You: Becoming a Power User," "The Bits and Bytes of Computer Networking," and "Technical Support Fundamentals," all from Coursera.

Overall, Reagan Kooper has a diverse education and certification background in IT, customer service, sales, and technical support.