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Catherine Frame is an experienced professional in student loans and counseling, currently serving as a Senior Student Loan Counselor at ECMC Group since August 2019. Prior to this role, Catherine worked as an Advising Support Representative at Capella University, providing critical support to Academic Coaches and learners in the FlexPath model. Catherine's experience includes serving as a Quality Assurance Specialist for ECMC Shared Services, where call compliance was monitored, and feedback was provided, achieving a high accuracy rating. Earlier roles include Student Loan Counselor at ECMC Group, focusing on assisting delinquent borrowers, and Collections Agent at Alliance One Receivables Management, negotiating repayment arrangements with consumers.