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Laura-Jane York currently serves as an Office Administrator and Contact Centre Coach at Eckoh since October 2017. In the role of Contact Centre Coach, responsibilities include managing inductions, developing training plans, delivering training, and providing coaching to improve KPIs in collaboration with management. Laura-Jane also trains staff on various platforms and oversees communications for major brands. Prior to this position, Laura-Jane worked as a Food and Beverage Assistant at InterContinental Hotels Group from July 2009 to April 2014, focusing on customer service and operational tasks. Laura-Jane's educational background includes studies at West Herts College and Longdean School.