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Penny McOmber currently serves as a Customer Experience Team Lead specializing in VIP Support and Social Media/Review Management at Echo Water, where responsibilities include guiding CX agents, managing SLA and CSAT metrics, and enhancing customer experiences. Prior to this role, Penny excelled as a Senior Customer Experience Specialist at Faire, consistently ranking among the top CX agents while contributing to process enhancements in a startup environment. Experience also includes significant positions at byte®, National Vinyl Products, LLC, and eBay, where Penny focused on customer education, service management, and high-tier client relations. Academic pursuits include ongoing studies in Herbology and Integrative Wellness, alongside a background in graphic design and cosmetology.