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Crystal Monkman is an experienced operations and marketing professional with a strong background in managing marketing strategies and programs. Currently serving as Operations Manager at ECFC since April 2020, Crystal focuses on advancing employee benefit programs and promoting healthcare consumerism through effective lobbying and education. Prior roles include Marketing Manager at RE/MAX ONE and Senior Account Manager at Quintain Marketing, where Crystal developed inbound marketing strategies and ensured high client satisfaction. Additionally, Crystal managed significant budgets and consumer engagement programs while overseeing marketing projects for MilkPEP. Earlier experience includes serving as a Marketing Coordinator at MilkPEP and as a Marketing Assistant at IDFA. Crystal holds a BA in English & Communications and a BS in Public Relations & Journalism from Miami University.