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Wendy Pastora L is an experienced professional in operations and training management, currently serving as Operations Manager at ECE Consulting Group since September 2015, where responsibilities include management, support, and leadership in overseeing account operations and training. Wendy's previous roles at ECE include Training Manager, Customer Service Team Lead, Customer Service Specialist, Fraud Specialist, and Email Support, showcasing a strong background in training development, performance monitoring, and customer service. Prior experience includes working as a Sr. Operations Representative at Capital One and as a Quality Specialist and Subject Matter Expert at HSBC Electronic Data Processing Phils., where compliance analysis and training facilitation were key responsibilities. Wendy's career demonstrates a consistent focus on enhancing team performance and operational efficiency.