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Tom Xiao is a highly experienced Senior Business Analyst with a robust background in business systems improvement, process optimization, and data analytics. Currently at EBOS Group Limited since November 2020, Tom's role involves aligning business requirements with IT strategy and facilitating the transition to enhanced systems. Prior to this, Tom contributed significantly at Australian Pharmaceutical Industries and Coles, focusing on e-commerce and retail operations. Tom's previous roles at Australia Post, Portland Group, and AWB Limited highlight a strong history of leading impactful projects, including supply chain optimization and system development, supported by an MBA from Melbourne Business School and a Bachelor of Engineering from Fujian Agriculture and Forestry University.