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Tiva Absher is a seasoned professional with extensive experience in process automation, IT operations, technical writing, and client analytics. Currently serving as the Senior Manager of Process Automation & Implementation at Imagine360 since October 2022, Tiva has held multiple senior roles at EBMS since November 2017, including Senior IT Operations Analyst and Senior Manager of Client Analytics. Past experience includes positions at HealthPlan Services as a Technical Writer/Editor, where Tiva authored core compliance policies, and roles at Masonite and DLS Engineering Associates, focusing on technical writing and procedures related to risk assessment and disaster recovery. Tiva began a career in IT support with the City of Elizabeth City and holds a Bachelor of Science from East Carolina University and an MBA from Saint Leo University.