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Mark Jones serves as the Innovation Lead at EBM (The Enterprise Bot Manager) since March 2022, focusing on driving innovation, developing product roadmaps, and architecting solutions leveraging conversational AI platforms. Prior to this role, Mark held various positions, including Head of Presales EMEA at Artificial Solutions, where leadership of a technical presales team was key in delivering intelligent interactions via the Teneo Platform. Previously, positions at Celebrus Technologies, Alterian, and Mediasurface involved technical demonstrations, application development, and presales consultancy, showcasing expertise in technologies such as NLP, data mining, and various programming platforms. Mark's extensive experience in the field of AI and machine learning highlights a strong capability in driving product development and client engagement.