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Matthew Henderson serves as the Head of Product and Data Science Engineering in Customer Service at eBay, focusing on content design, strategy, and extensive program management. Previous roles at eBay also include Head of Product for Customer Service and Senior Director of Customer Service Technology, where responsibilities encompassed product management for various customer service tools and technologies. Prior to eBay, Matthew held a Senior Manager position in Product Management and Engineering at Apple, specializing in chat and voice technologies, and contributed to Sprint's technology and innovation initiatives in various engineering and consulting roles. Matthew holds a Master's degree in Computer Science from the University of Illinois Springfield and a degree from the University of Georgia - Terry College of Business.