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Elsa Magsombol is an experienced professional in customer service and technical support, currently serving as the Customer Service Manager at EastNets since December 2005, where responsibilities include assisting customers with SWIFT-related inquiries and providing first-level support for SWIFT and EastNets Service Bureau issues. Prior to EastNets, Elsa held managerial positions at Link2Support Inc. (now Synnex Concentrix) from August 2002 to October 2005, overseeing Product Support Specialists and ensuring adherence to quality customer service standards. Elsa began the career in technical support with Linksys as a Product Support Representative and also worked in sales and systems engineering. Education includes a Bachelor of Science degree in Industrial Engineering from the Technological Institute of the Philippines.