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Madison Kelly-Morrow possesses extensive experience in customer service management, demonstrated through various leadership roles across multiple organizations. Currently, Madison serves as Customer Experience Manager at Eastlight Community Homes, following a brief tenure as Customer Service Manager at Berkeley Group Plc. Previously, Madison held the position of IT Service Delivery Manager and Customer Service Manager at Golding Homes, overseeing the Customer First Team and ensuring adherence to internal KPIs. Madison's earlier experience includes serving as National Customer Care Manager at Exemplar Education, where responsibilities encompassed operational management and team development, as well as leading a national customer care team at The Student Support Centre. Madison holds a Bachelor of Arts degree in Modern History and Politics from Royal Holloway, University of London.