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Rashmi Kashyap has extensive experience in customer service, sales, and technical support, having worked as a Customer Service Representative and Marketplace Manager at EastEssence since October 2017, where responsibilities include sellers onboarding and account management on Amazon. Prior to this role, Rashmi served as a Sales Team Lead at Snapdeal from June 2013 to October 2016, focusing on seller onboarding, team management, and quality control, and previously held the position of Senior Executive with a focus on vendor management and sales operations. Rashmi's career began at SONY INDIA PVT LTD, working as a Technical Helpdesk professional from February 2011 to March 2013, providing comprehensive technical support. Educational qualifications include a Bachelor of Technology in Electrical, Electronics and Communications Engineering from Motivational Pathway, a Master's degree in Human Resource Management from Jamia Millia Islamia, and a High School Diploma in Electrical and Electronics Engineering from Government Girls Polytechnic Shamli Muzaffarnagar.