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Cielo Pena serves as the customer service manager. Her team provides telephone and email support to Easterseals' participants providing information and referral to programs, services, and resources through Easterseals and other organizations. Some of Cielo's personal interests are reading science fiction, and psych mystery books, jewelry making, and for fun – completing puzzles, listening to music, and reminiscing on childhood when in the company of her brothers and sisters (family fun).