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Erich Hess has extensive experience in the hospitality and travel industry. Erich is currently working at East West Hospitality as the Director of Revenue & Strategic Initiatives. Prior to that, they held various roles at Vail Resorts, including Director of Worldwide Sales, Director of North America Sales, Associate Director of Travel Industry Sales, and Senior Manager of Domestic Wholesale Accounts. Before their time at Vail Resorts, Erich worked at Travel Organizers as the Director of Product & Web Development and at Moguls Mountain Travel as the Director of Business & Product Development, Contracting Manager, and Group Sales Coordinator. Erich has a strong background in sales, revenue management, strategic initiatives, and product development.

Erich Hess holds a Bachelor of Science (BS) degree in Natural Resources Management and Engineering from the University of Connecticut. In addition to their academic background, they have obtained a Customer Experience Certificate from the University of Colorado Boulder - Leeds School of Business in May 2023. Erich has also completed a certification course in Advanced Hospitality Revenue Management through eCornell, although the specific month and year of completion are not provided.