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Ernest Nguyen is a seasoned financial professional with extensive experience in banking and customer service. Currently serving as a Lead BSA Analyst at East West Bank since July 2016, Ernest Nguyen specializes in complex customer relationship reviews involving Enhanced Due Diligence (EDD), Know Your Customer (KYC), and Suspicious Activity Reports (SAR). Prior experience includes a role as a Senior Client Service Representative at Bank of America from December 2013 to July 2016, where Ernest Nguyen addressed complex customer issues while ensuring regulatory compliance and trained employees on products and procedures. Additionally, during tenure as a Personal Banker - Small Business Specialist at Chase from June 2011 to December 2013, Ernest Nguyen developed a diverse client base through advanced sales techniques and facilitated micromarketing events. Ernest Nguyen holds a Bachelor of Business Administration (BBA) in Business Administration, Management, and Operations from California State University - East Bay.