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Tom Rooney has extensive experience in the railway and customer service sectors, currently serving as the On Train Continuity Development Manager at East Midlands Railway since February 2017. Over the years at East Midlands Railway, Tom has held various positions including Station Duty Manager, Senior Conductor, Customer Experience Manager, Lead Dispatcher, and Platform Assistant. Prior experience includes roles as a Customer Representative at Nationwide Building Society and The Derbyshire Building Society from 2012 to 2017, as well as Supervisor and General Assistant at Moto Hospitality from 2008 to 2011. Tom Rooney's professional journey is supported by education from Derby College, completed between 2007 and 2009.