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Chris D. is an experienced professional in customer operations and information systems, currently serving as the Manager of Customer Operations at Ava Community Energy since June 2023. In this role, Chris D. is the lead and subject matter expert for customer billing operations, integrating programs and rate changes in collaboration with PG&E. Prior to this position, Chris D. worked as a Program Manager at GrowthQ and spent over 16 years at Pacific Gas and Electric Company, where roles included Senior Information Systems Analyst in Customer Care, focusing on Electronic Data Interchange inquiries and creating training processes, as well as Customer Service roles in billing and call center operations. Chris D. began the career at Lowe's Companies, Inc. as a Team Lead. Educational qualifications include a Master of Science in Technology Management and a Bachelor of Science in Information Technology from The University of Arizona Global Campus.