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Katarina Milanovic is a skilled professional with extensive experience in customer service and process management. Currently serving as Kvalitets- och processledare at Early Bird since May 2022, Katarina previously held the position of Gruppledare kundservice at MTD - Morgontidig Distribution from September 2021 to May 2022. Prior roles include Kundservice Konsult at Miljonbemanning and Kundtjänstrepresentant at Smart Parkering Sverige AB. Katarina's foundational experience began as a Kundmötande receptionist at Trångsunds Klippotek and a Butiksmedarbetare at ICA Nära Trångsund. A graduate of NTI Handelsgymnasiet with a degree in Försäljning, handel och marknadsföring, Katarina has built a strong background in customer interaction, administration, and team leadership.