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Allison Massey is a Project Officer at EACH since November 2020, specializing in community resilience. Previously, Allison held various positions at National Australia Bank from September 2006 to August 2020, including Coach for the Future of Retail NSW, where responsibilities included coaching Branch Managers to improve customer and team experiences, and Regional Executive Support for 24 branches, focusing on brand and business growth across Mid Coast and North West NSW. Earlier career experience includes roles as a Communications Consultant at St.George Bank and AMP, and the Senior Manager of Brand Management at Commonwealth Bank, where expertise spanned internal and marketing communications. Allison holds a Post Grad Short Course in Community Resilience from Charles Sturt University, a Graduate Diploma in Banking and Finance from Macquarie Graduate School of Management, and a Bachelor of Arts in Mass Communication/Media Studies from Macquarie University.