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Marissa Fortuin is an experienced leader in customer care and service management, currently serving as the Head of Customer Care at ETV since March 2021. With a strong background in customer service, Marissa previously held roles including Customer Care Manager at MultiChoice Group and Customer Service Team Lead at the same organization, where responsibilities included supervising operations, training staff, and enhancing customer satisfaction. Earlier experience encompasses roles at Genpact as Consumer Experience Supervisor and Interactive Technologies, where Marissa focused on managing team performance and customer queries. An educational background includes a Bachelor of Commerce and Honours in Industrial and Organizational Psychology from the University of South Africa.