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Stefan Heard is an accomplished professional with extensive experience in customer experience management and retail strategy. Currently serving as the Owner Experience Training Manager at Dyson since November 2017, Stefan is responsible for the execution of Owner Experience training strategy and the rollout of systems and processes across Europe, the Middle East, and Africa. Previous roles at Dyson include Virtual Service Team Lead, Regional Field Service Manager (on secondment), and Regional Retail Manager, where Stefan drove retail strategy in collaboration with major retailers and optimized sales growth. Prior experience includes a tenure at Marks and Spencer from April 2013 to November 2017, serving as Store Manager, where Stefan achieved significant sales growth, and as Commercial Manager, leading teams to enhance customer processes and drive commercial opportunities. Stefan holds a Bachelor's Degree in Architecture from The University of Manchester.