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Lorenzo Serva is a seasoned professional in customer success and project management, currently serving as Senior Manager of Customer Success at Dynatrace since January 2021, and previously as a Senior Customer Success Manager where Lorenzo earned the distinction of APAC CSM of the Year in FY21. With experience at Telstra as a Customer Success Manager and Project Manager focusing on M&A and change management, Lorenzo excels in building and leading teams to drive growth and retention in strategic accounts. Lorenzo holds an MBA with a focus on Organizational Leadership from Macquarie Business School, a Master of Human Resources Management from the University of Sydney, and a Bachelor of Arts in Philosophy from Sapienza Università di Roma.