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Raymond Welch Silva is an experienced IT professional with a strong background in service desk engineering and technical support. Currently serving as a Service Desk Engineer L2 at Dynamic Quest since August 2016, Raymond delivers remote support for various systems while assisting Level 1 personnel. Prior experience includes a role as IT Support Team Leader at Kybotech, where responsibilities involved coordinating network and hardware upgrades alongside international teams. As an IT Support Specialist at Kybotech, Raymond implemented and configured network monitoring tools and addressed various technical issues. Earlier, Raymond worked as a Network and Systems Administrator at Ecell Global, focusing on maintaining IT device functionality and client satisfaction. Raymond holds a Bachelor's Degree in Information Technology from Holy Angel University.