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Joel Jones is an experienced IT professional with a strong background in field operations and application support. Currently serving as the Field Operations Manager at Dynamic Quest since March 2019, Joel leads a team of Field Support Engineers, oversees scheduling and dispatching, and collaborates with the Leadership Team to optimize Field Support Operations while enhancing customer satisfaction. Previous roles include team leadership positions at SabreTooth Technologies, LLC, and CentralSquare Technologies, where Joel managed client systems, led infrastructure teams, and provided technical support in the public sector. An education in Network Administration and Support from Guilford Technical Community College complements a career focused on delivering effective IT solutions and services.