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Jiny Joseph has a diverse work experience spanning over several years. Jiny currently holds the position of Director, IT Service Management at Dye & Durham Corporation since October 2022. Prior to that, they worked at Kyndryl as a Delivery Operations Leader and Delivery Partner Executive. Jiny also worked at IBM as a Delivery Partner Executive. Jiny has experience in incident management, program management, and automation. Jiny served in various roles at IBM, including Lead Major Incident Owner & Team Lead, Program Manager - Automation, Major Incident Owner, Major Incident Manager, and Team Lead/Subject Matter Expert. Jiny began their career as a Software Engineer at Tata Consultancy Services.

Jiny Joseph completed a Bachelor of Engineering (BE) degree in Electronics and Communication from L.D. College of Engineering, where they studied from 2001 to 2005. Prior to that, from 1989 to 2001, they attended Kendriya Vidyalaya, although no specific degree or field of study information is provided for this period.

In terms of additional certifications, Jiny Joseph obtained the following:

- Certified Cloud Practitioner from Amazon Web Services (AWS) in January 2022.

- ITIL Intermediate - RCV from APMG-International in July 2012.

- ITIL Intermediate OSA from APMG-International in July 2011.

- ITIL V3 Foundation from EXIN in February 2010.