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Ricardo Dawkins is an experienced Information Technology professional with a diverse background spanning over two decades. Currently serving as an Information Technology Business Analyst at Dycom Industries, Inc., Ricardo has successfully saved $2 million through ITSM automation initiatives and led the implementation of the ServiceNow Safe Workplace Suite to enhance workforce safety during the COVID-19 pandemic. Previous roles include IT Support Specialist III at Dycom Industries, where Ricardo improved helpdesk functions and managed O365 systems, and team leader roles at Trustbridge and Live IT Lab. With experience in both technical sales and technical support, Ricardo has consistently driven significant revenue growth and implemented effective solutions across various technology platforms. Holding a Bachelor of Science in Electrical and Electronics Engineering from the Massachusetts Institute of Technology, Ricardo combines technical expertise with strong leadership skills.