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Shaun Neville has been working at Welsh Water since February 2015 as a Tier 2 Service Desk Analyst, and later took on the role of Desktop Application Analyst in December 2016. Shaun is experienced in providing support for various systems and software such as Citrix, Active Directory, and SAP. Shaun is used to working in a high-paced environment due to Welsh Water being part of the Critical National Infrastructure and has been involved in projects such as Windows 7 Migration.